The company
Our client’s borderless loans enable students from around the world to realize their full academic & career potential by attending top universities in the U.S and Canada. As a mission-oriented FinTech / EdTech company, they move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. They are backed by over $150 million in equity capital from top global investors, which enables their fast-growth and provides their company with financial stability and a clear path to an IPO over the coming years.
As a member of their team, you’ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm.
They have been named as one of the Best FinTechs to work for by American Banker for 2018, 2019, 2020, and 2021. They pride themselves in being a “growth company for grown-ups”, where there are no pool tables but there are great health, education, and maternity/paternity benefits instead.
This is a full-time position based in our Washington D.C. office and reporting directly to the engineering manager.
The Role
You will be directly responsible for ensuring that you fully capitalize on the features and benefits of the Salesforce platform and ecosystem including effective configuration to minimize customization and drive a more efficient, friendly experience for all internal and 3rd party users. You should have superior technical knowledge of Salesforce, as well as excellent communication skills to understand business needs, influence solutions, and administer the system accordingly. You will also focus on security, compliance, and data integrity through effective training, release management, and other best practices. The responsibilities include but are not limited to:
- Ensuring both the integrity and efficiency of internal Salesforce based workflows across all key functions
- Proactively seeking out users and project teams to understand business requirements and recommend system changes that better meet both current and future needs
- Working with data analytics and other end users to design processes to improve data accuracy and deliver more insightful and actionable reporting
- Modifying system configuration and settings to improve usability and flexibility to enable our ability to dramatically scale
- Understanding our overall business model to service students to suggest ways that the Salesforce ecosystem can better meet end-customer and stakeholder needs and partnering with 3rd parties to improve reliability of data interfaces and better control of changes made that may impact data accuracy
- Training end-users and engineering to better use Salesforce configuration and capabilities while maintaining process documentation required to ensure a common basis for change
The Qualifications
- Bachelor’s Degree in Computer Science, Engineering, or other related field
- 3-5 years of relevant work experience as a Salesforce developer/administrator including relevant certification
- Experience in consumer lending, or similar field, and a strong grasp of how all business functions use Salesforce
- In-depth knowledge of standard salesforce capabilities, as well as when customization or integration of external systems may be the preferred solution
- Superior communication skills to relay information effectively to business unit owners, engineering team, and executive management
- Experience using modern cloud services (e.g. AWS) and leading legacy infrastructure management tools
- Spanish language skills, a plus
Also,
- A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!
- you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.
